Can you share an example of how you collaborated with team members to solve a difficult customer issue? What was your role in the team?

"Thank you for the question. Let me summarize what youre looking for: youre interested in an example where I worked with my team to address a challenging customer issue, and specifically my role within that team.

To address this, I will go through the process step-by-step, keeping it concise and focused on key points:

First, Ill share a bit of background: During my time at Wiga Industries, I frequently encountered complex customer complaints that required team collaboration.

1. **Background**: We had an incident where a key customers order was delayed due to supply chain issues, which posed a risk to our relationship.

2. **Challenge**: The customer was understandably upset due to the delay, and it was crucial to address their concerns promptly to maintain their business.

3. **Solution**: I took the lead in coordinating a team response. I organized a quick meeting with our supply chain and customer service teams to brainstorm solutions. My role was to facilitate the discussion, ensuring each team member could contribute their expertise.

4. **Outcome**: Together, we developed a plan to expedite the remaining orders while offering the customer discounts on future purchases as a gesture of goodwill. I communicated this solution to the customer, ensuring their satisfaction and retention.

This example demonstrates my ability to work collaboratively and lead a team in resolving customer issues effectively, which I believe is crucial for any customer service role."